Help and contact

A question about your tile or order? How to reach Dearling Gift, and how to have your data deleted.

Email us

Email support@dearlinggift.nl. We reply within 2 working days.

If you email from the app, through Atelier → Help & contact, the app version is already in your message.

Is it about an order? Include your order number. Open the order in the app and tap ‘Help with this order’: the number is filled in for you.

Is something wrong with your tile? Include a photo of it.

Ask in the app: Atelier → Privacy → Delete my data. We do it within 30 days, including the copy in your iCloud.

Is an order still on its way? We finish it first.

We keep your photos, previews and print files on our servers for 60 days. Then we delete them. Your phone and your own iCloud keep their copy.

You can cancel an order in the app as long as the parcel has not been shipped. If something is wrong with your tile, we put it right.